• Copy of ID document for the:
• Contracting party (the person who bought the policy or signed the contract) or
• Life covered or
• Beneficiary
• Copy of a birth certificate if you are claiming on behalf of a child
• Proof of address
• Banking details
• Letter of executorship when the benefit needs to be paid to an estate
• Proof of personal income if you are claiming on an income benefit

Death is a terrible experience for anyone. With this comes the responsibility of dealing with the funeral. We promise you a quick process when you need to claim to ensure that the family is well taken care of.

Once we have received all the required documentation for a valid claim and approve the claim, we aim to pay:

• Final expenses death benefits within 48 hours
• All other death claims within 15 working days

Death Cover

• Death benefit claim form
• Beneficiary claims form

Funeral Cover

• Funeral claim form

Final Expense Claims

• Final expense claims form

Terminal illness

• Terminal illness claim form

Download the “how to claim” document here.
Submit all your claim forms to:
Email: Service
Fax: +27 (0)21 509 2579
Post: PO Box 1759, Cape Town 8000, South Africa
Read the FAQs

We promised to help you FIGHT BACK when you need it most because we understand that recovering from a severe illness is tough… physically, emotionally, and financially. That’s why we aim to process your claims as quickly as possible so that you can get access to your lump sum payment in your benefit to help you recover.

Severe illness

• Statement by contracting party
• Statement by medical specialist

Severe Illness 100% Peace of Mind

• 100% Peace of Mind Addendum – Accelerator
• 100% Peace of Mind Addendum – Standalone
• 100% Peace of Mind

Download the “how to claim” document here
Submit all your claim forms to:
Email: Service
Fax: +27 (0)21 509 2579
Post: PO Box 1759, Cape Town 8000, South Africa

Read the FAQs 

Facing a sudden disability or being functionally impaired is very difficult especially, if you are not prepared. We are here to help you navigate the process so that you can access your benefits as soon as possible.

Disability lump sum claims

• By the contracting party
• By the medical specialist
• By the claimant
• By the Medical Attendant
• By the employer
• Full set of requirements
• Reduced set of requirements

Child impairment and congenital birth defects benefit

• By the contracting party
• By the medical specialist
• Attach the unabridged birth certificate to the form.

Functional or Physical impairment benefit

• Claim form by contracting party 
• Claim form by the medical specialist

Capital and Professional Provider benefits

• Statement by claimant
• Statement by medical specialist
• Statement by employer if not self-employed

Click here for a more detailed set of all the benefits and their requirements.
Submit all your claim forms to:
Email: Service
Fax: +27 (0)21 509 2579
Post: PO Box 1759, Cape Town 8000, South Africa

Read the FAQs

If you are the breadwinner, then the stress of being retrenched should be the last thing you and your family should have to worry about.

Retrenchment form

• By life covered
• By employer

Submit all your claim forms to:
Email: Service
Fax: +27 (0)21 509 2579
Post: PO Box 1759, Cape Town 8000, South Africa

Read the FAQs

While you are on maternity leave you should enjoy spending time with your newborn instead of worrying about finances. We will help you navigate through the process so that you can access your benefits as soon as possible.

Maternity form

• Maternity benefit claim form

Submit all your claim forms to:
Email: Service
Fax: +27 (0)21 509 2579
Post: PO Box 1759, Cape Town 8000, South Africa

Accidents happen. It's so important to have reliable insurance – and you can definitely expect that when you are insured with Old Mutual Insure.

• Motor Theft Claim Form
• Motor Accident Claim Form
• Injury and Illness Claim Form
• Glass Claim Form
• Public Liability Accident Report Form
• Property Loss Damage Claim Form